Privacy Policy

Last updated: November 3, 2025

Welcome to HIX.AI (also referred to as “Company”, “We”, “Us”, or “Our”)! We are the operators of the website //hix.cuentascompartidas.com (referred to as the "Website", or "Site") . This page outlines our policies on the collection, use, and disclosure of personal data when you use our Website, and the options available to you concerning that data.

Data Controller

HIX AI acts as the Data Controller for the personal data processed through our website. This means we are responsible for deciding why and how your personal data is used.

Information Collection

We collect several types of information from and about users of our Website, including:

Category	Examples of Data Included
Identifiers	Name, email address, IP address, unique personal identifier, account name.
Customer Records	Billing address, payment information (processed by a third-party payment processor).
Commercial Information	Records of products or services purchased or considered.
Internet/Network Activity	Information regarding a consumer's interaction with the Service, application, or advertisement, such as your browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data
Sensory Information	Audio, electronic, visual information (e.g., if you use our video/image creation tools or contact customer support).
Professional/Employment	Job title and company name (if provided).
Inferences	Derived from the above to create a profile reflecting a consumer's preferences, characteristics, or behavior.
Sensitive Personal Information	Account log-in combined with password; contents of user-generated content (e.g., in chat or writing tools).

Cookies and Tracking Technologies

We may use cookies, web beacons, and other tracking technologies ("Cookies") to gather information about your use of our Website and your interactions with our Website. This information may include your IP address, browser type, device type, and other usage details to help us provide you with a better user experience and improve our Website.

Use of Information

We may use the information we collect from and about you for various purposes, including:

Provide, maintain, and improve our Website;
Respond to your requests and provide customer support;
Communicate with you about our products, services, offers, promotions, and events;
Monitor and analyze trends, usage, and activities in connection with our Website;
Detect, investigate, and prevent fraudulent transactions and other illegal activities;
Comply with legal obligations and enforce our policies;
Carry out any other purpose for which the information was collected.

Lawful Bases for Processing Your Information

We process your personal data only when we have a lawful basis to do so. The lawful bases we rely on, as required by the GDPR and other similar laws, for different processing purposes are as follows:

Purpose of Processing (Why we use your data)	Lawful Basis	Explanation
Account Creation and Management: To create and maintain your user account for the HIX AI platform.	Performance of a Contract	Processing is necessary to fulfill the Terms of Service agreement we have with you to provide the requested AI services.
Providing Core AI Services (e.g., generating chat responses, images, video, slides, deep research, and writing based on your prompts/inputs).	Performance of a Contract	Processing is essential to deliver the specific AI functionalities and features you have subscribed to or requested under our contract with you.
Billing and Payment Processing: To process subscription fees and manage financial transactions.	Performance of a Contract	Necessary to complete the transaction and manage the paid-for service as part of our contractual obligations.
Marketing Communications (e.g., sending you newsletters or updates about new HIX AI features/promotions).	Consent (for new subscribers or non-customers) or Legitimate Interest (for existing customers)	We rely on your explicit Consent where required, or on our Legitimate Interests to promote our similar products to existing customers, provided your interests do not override ours.
Platform Improvement and Development: Analyzing anonymized usage data to improve the functionality, accuracy, and security of our AI models and platform features.	Legitimate Interest	Our Legitimate Interest in continually improving and expanding the quality, safety, and performance of our proprietary AI technology and user experience.
Legal Compliance and Regulatory Requirements: To comply with legal obligations, such as tax laws or responding to a valid legal request from a public authority.	Legal Obligation	Necessary to comply with a mandatory legal or regulatory duty to which HIX AI is subject.
Security and Fraud Prevention: Monitoring activity to detect and prevent fraudulent use or cyber security threats.	Legitimate Interest	Our Legitimate Interest in protecting our business, users, and platform integrity from fraudulent or unlawful activities.

Disclosure of Information

We may share your information with third-party service providers who perform services on our behalf, including payment processors, hosting providers, and email service providers. Additionally, we may share your information with our affiliates, partners, and other third parties for marketing and advertising purposes.

We may disclose your information if we believe it is necessary to comply with applicable laws, regulations, legal processes, or governmental requests. We may also share your information if we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, security issues, or violations of our policies. We will only disclose your information to the extent required or permitted by law or legal process.

Right to Opt-Out of the Sale or Sharing of Personal Information

At HIX AI, we do not receive direct monetary payment for disclosing user personal information. However, some common data uses, such as providing customer segments to third-party advertisers or analytics partners to show you personalized advertisements on other websites, may be considered a "Sale" or "Sharing" under these state laws. This typically involves sharing:

Internet/Network Activity (e.g., your browsing behavior on our platform).
Inferences drawn from your activity to create a profile.

How to Exercise Your Opt-Out Right

You have two primary ways to exercise your right to opt-out of the Sale or Sharing of your personal information:

Contact Us to Opt Out: Contact our support team at [email protected] to adjust your preferences and opt out of the sharing of personal information used for targeted advertising.
Enable the Global Privacy Control (GPC): We respect and process the Global Privacy Control (GPC) signal. If we detect that your browser has enabled the GPC signal, we will treat that as a valid request to opt you out of the Sale and Sharing of your personal information for that specific browser and device. Please note that if you clear your cookies or use a different browser, you will need to re-enable GPC or submit a new request.

Sensitive Personal Information

We do not use or disclose Sensitive Personal Information (such as specific content generated in our AI chat/writing tools or combined account login with password) for purposes that require us to provide a separate right to limit its use. We only use this data as necessary to provide the services you requested.

Security

While we take reasonable measures to ensure the security of your information, it's important to note that no security system is entirely foolproof, and we cannot guarantee the absolute security of your information.

Links to Other Sites

Our Website may contain links to third-party websites that are not operated or controlled by us. If you click on a link to a third-party site, you will be directed to that site, and we encourage you to review the Privacy Policy of every website you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Personal Information Retention

We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Account Data: Data associated with your HIX AI account (e.g., name, email, usage logs) is generally retained for the duration your account is active and for a period of up to one (1) year after account deletion, in case of legal claims or compliance needs.
User-Generated Content (UGC): Content created using our services (e.g., AI-generated text, images, videos, slides, documents, code, …) is retained as long as your account is active to allow you to access and use it. This content is deleted upon account closure, subject to a brief grace period (e.g., 90 days) to allow for accidental deletion recovery, unless otherwise required by law.
Usage Data: Anonymized or aggregated data not tied to a specific individual may be retained for longer periods for product improvement and analytical purposes.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Cross-Border Data Transfer Safeguards

HIX AI operates globally. As such, your personal data may be processed in countries outside of your country of residence, which may have different data protection laws. When transferring your personal data to other countries, we will ensure that a similar degree of protection is afforded to it by implementing at least one of the following safeguards:

Standard Contractual Clauses (SCCs): We will use standard contractual clauses approved by the relevant governing bodies (such as the European Commission or equivalent authorities) that give personal data the same protection it has within the governing region.
Legally Recognized Frameworks: Where applicable, transfers will be made to countries that have been deemed to provide an adequate level of protection for personal data by the relevant governing bodies.
Binding Corporate Rules (BCRs): For intra-group transfers (if applicable), we may utilize approved Binding Corporate Rules.

By using HIX AI platforms, you understand and agree that your data may be transferred to and processed in Singapore, the United States and other countries where our service providers are located.

Non-Discrimination Clause

We will not discriminate against you for exercising any of your privacy rights. Unless permitted by applicable law, we will not:

Deny you goods or services.
Charge you different prices or rates for goods or services, including through the use of penalties or granting discounts or other benefits.
Provide you a different level or quality of goods or services.
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Appeals Process

If you are a resident of a jurisdiction that grants you the right to appeal a privacy rights decision (e.g., a request to access, correct, or delete your data) and you are unsatisfied with our response to your request, you may submit a formal appeal by contacting us at [email protected]. Your appeal must include:

A clear statement that you are appealing a decision.
The original date and nature of your request (e.g., "Request for Deletion" on MM/DD/YYYY).
The reason you believe the initial decision was incorrect.

We will review and respond to your appeal within the time frame required by applicable law.

Children's Privacy

Our Website is not intended for individuals under the age of 13. We do not knowingly collect or solicit personal information from anyone under the age of 13. If you are a parent or guardian and become aware that your child has provided us with personal information, please contact us immediately. We will take steps to promptly remove such information from our records.

Requesting Information Removal

We respect your right to privacy and are committed to ensuring the security and confidentiality of your personal information. If you wish to request the deletion of the personal data we have collected from you, please follow the steps outlined below:

Submit a Request: To initiate the deletion process, please send an email to [email protected] with the subject line "Personal Information Removal Request". Include your full name, the email associated with your HIX AI account, your other contact information, and a detailed description of the data you wish to be deleted.
Verification: For your protection, we may need to verify your identity before processing your request. This may involve providing additional information to confirm your identity.
Processing Time: Once your identity is verified, we will process your request within 7 days and will delete your data unless we are required by law to retain it.
Notification: After your data has been deleted, we will send you a confirmation email to inform you that your request has been completed.
Exceptions: Please note that certain data may be exempt from deletion requests under applicable laws. If this is the case, we will inform you of the specific reasons.

Email Marketing Communications

HIX AI uses email to send you important updates, information about your account, and promotional content related to our AI features. Our compliance with CAN-SPAM Act (U.S.):

Opt-Out Right: You have the right to opt out of receiving our marketing and promotional emails at any time.
Easy Unsubscribe: Every marketing and promotional email we send will contain a clear and conspicuous unsubscribe link typically located at the bottom of the email.
Prompt Action: We will honor your unsubscribe request within ten (10) business days of receiving it. You will not receive further marketing communications from us after this period.
No Further Charge/Action: We will not charge a fee, require you to provide additional personally identifying information beyond your email address, or make you take any steps other than clicking the unsubscribe link or replying to the email to opt-out.

Note on Transactional Emails: Please be aware that opting out of marketing communications does not unsubscribe you from transactional or relationship messages. These are necessary emails related to your use of the HIX AI platform, such as account confirmations, password resets, security alerts, billing notices, and responses to your support requests.

Right to Lodge a Complaint with a Supervisory Authority

If you are a resident of the EU or the UK, and you believe that our processing of your personal data violates applicable data protection laws, you have the right to lodge a complaint with a competent Supervisory Authority.

For EEA Residents: You may lodge a complaint with the Supervisory Authority in the EU Member State of your habitual residence, your place of work, or the place of the alleged infringement.
For UK Residents: The relevant supervisory authority is the Information Commissioner’s Office (ICO)
Contact Information for the ICO (UK)
Information Commissioner's Office: Wycliffe House, Water Lane Wilmslow, Cheshire SK9 5AF, United Kingdom
Helpline: 0303 123 1113
Website: https://ico.org.uk

We would, however, appreciate the chance to deal with your concerns before you approach the Supervisory Authority, so please contact us in the first instance.

Changes to This Privacy Policy

We may update our Privacy Policy periodically. Any changes to our Privacy Policy will be posted on this page, and we will not notify you of any significant changes in advance. We recommend that you review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

Contact Us

If you have any questions, concerns, or feedback about our Privacy Policy, or to exercise your privacy rights, please contact us at [email protected]. We are committed to addressing your inquiries and will strive to respond as promptly as possible.